Cancellation and Returns Policy
1. If you wish to cancel your order you must notify us by email to [email protected] before we have dispatched the goods to you.
1.2 Where goods have already been dispatched to you, they must be returned to us in accordance with:
1.2.1 That the relevant goods are non-faulty;
1.2.2 that you notify Direct Shop & Sew within 10 days of delivery of its intention to return the goods;
1.2.3 that the goods are returned to Direct Shop & Sew within 15 days of delivery;
1.2.4 We will agree with you whether the goods shall be returned by you to Direct Shop & Sew or collected by Direct Shop & Sew from you;
1.2.5 that the goods are undamaged, in the original packaging, with all trademarks or other labelling intact and fully suitable for re-sale.
1.3 Where the order consists of multiple products which are being delivered to the you on different days then the right to cancel the order expires 10 days from the date on which you received the last of the products ordered. After this period your right to cancel expires.
1.4 Please note we do not offer any refunds in respect of:
1.4.1 Made-to-measure or custom-made products including personalised and embroidered clothing or products made to your specification;
1.4.2 Products that have been mixed inseparably with other items by you after delivery.
1.5 To exercise your right to cancel you must inform us of your decision to cancel within the cancellation period stated above by any of the following methods:
1.5.1 by sending an e-mail to [email protected];
1.5.2 in writing to Direct Shop & Sew, 769-771 Attercliffe Road, Sheffield, S9 3RF.
1.6 Your cancellation is effective from the date you sent us the e-mail or posted the letter to us.
1.7 If you cancel a contract where products have been delivered, you must return the items to us. Send the products to us within 10 days of the date that you received the products or contact us on 0114 244 9888.
2.1 To exercise your right to cancel you must inform us of your decision to cancel within the cancellation period stated above.
2.2 If you cancel your order in accordance with clause 1.2 of these terms and conditions, you will receive a full refund of the price you paid for the products excluding any handling charges you paid.
2.3 Please note that we are not obliged to refund any supplementary costs paid by you if you chose a type of delivery other than the least expensive type of standard delivery offered by us.
2.4 You have a legal obligation to take reasonable care of the items while they are in your possession and are responsible for the risk of damage during transport. If on inspection of the returned products we believe that they have been damaged or their value have been diminished as a result of your handling of the products beyond what would have been necessary to establish the nature, characteristics, and functioning of the products or if the products have been damaged in transit then we may deduct an amount equal to the damage or diminishment in value from the refund owed to you.
2.5 We will process the refund due to you as soon as possible and, in any case, no later than:
2.5.1 14 days after the day we receive the returned items from you;
2.5.2 if earlier, 14 days after the day you provide us with evidence that you have returned the items;
2.5.3 if you are not yet in receipt of the items, 14 days after the date on which you have informed us that you wish to cancel.
2.6 We will make the refund using the same means of payment as you used for the initial transaction unless we have expressly agreed otherwise. In any event, you will not be charged by us as a result of the reimbursement.